Agent team & evals

See what each of the 12 SMS agents does, from enquiry enrichment to counsellor handoff. Review demo activity and quality scores before enabling workflows.

Agents live

10/12

rest partial or queued

Runs (24h)

486

across all agents

Avg quality

independent evaluator

Evaluated today

56 pass · 5 warn · 2 fail

Daily evaluation

Aug 13

Aug 14

Aug 15

Aug 16

Aug 17

Aug 18

Aug 19

Aug 20

Aug 21

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Aug 24

Aug 25

Aug 26

Enrichment

Scout

Lead enrichment

live

Builds a consent-aware study-plan dossier from enquiry fields and relevant public university sources.

Inputs

· Enquiry form
· University sources

Outputs

· Student or parent
· Scores and current level
· Destination, intake, budget
· Source links

24 runs / 24hquality 80

Voice

Aanya

Aiera Voice counsellor

live

Qualifies study plans in English or Hindi/Hinglish, books free expert counselling and offers a WhatsApp shortlist.

Inputs

· Study-plan dossier
· Approved SMS knowledge

Outputs

· Transcript
· Qualification fields
· Counselling slot

27 runs / 24hquality 81

Analysis

Auditor

Call analysis

live

Reviews calls for destination, course, scores, intake, annual budget, passport readiness and next action.

Inputs

· Call transcript
· Call metadata

Outputs

· Intent
· Qualification updates
· Objection tags

30 runs / 24hquality 82

Profiler

Student profiles

live

Combines enquiry details and conversations into an actionable student profile without inferring family income.

Inputs

· Enquiry
· Call analyses

Outputs

· Profile
· Priority score
· Next step

33 runs / 24hquality 83

Coach

SMS counsellor coaching

live

Scores human SMS counsellors for discovery, accurate scholarship terms and a clear next step.

Inputs

· Human call transcripts

Outputs

· Scorecard
· Checklist gaps
· Practice drill

36 runs / 24hquality 84

Market intel

Aiera Sense

Study-abroad intelligence

live

Tracks Dubai branch campuses, UK Graduate Route changes, Ireland stay-back, USA visa slot delays and competitor messaging.

Inputs

· University notices
· Public competitor pages

Outputs

· Verified-source alerts
· Market trends
· Competitor moves

39 runs / 24hquality 85

Marketing

Strategist

Campaign strategy

live

Builds student and parent campaigns from counselling insights and destination demand.

Inputs

· Call insights
· Aiera Sense
· Ad performance

Outputs

· Audience
· Creative brief
· Campaign theme

42 runs / 24hquality 86

Studio

Creative production

live

Drafts scholarship explainers, reels and WhatsApp copy with eligibility caveats for approval.

Inputs

· Approved brief

Outputs

· Reel scripts
· Ad copy
· WhatsApp copy

45 runs / 24hquality 87

Media Buyer

Spend optimisation

live

Compares Indian ad spend with qualified enquiries and counselling outcomes before suggesting budget moves.

Inputs

· Meta and Google insights
· LeadSquared outcomes

Outputs

· CPQL
· Budget recommendations

48 runs / 24hquality 88

Operations

Concierge

WhatsApp follow-up

partial

Shares shortlists, document checklists and verified scholarship deadline reminders with opted-in students.

Inputs

· Call outcome
· WhatsApp consent

Outputs

· Threads
· Reminders

51 runs / 24hquality 89

Handoff

Counsellor brief writer

live

Prepares the SMS counsellor with study goals, budget, academic eligibility and parent concerns before a free consultation.

Inputs

· Student profile
· Latest conversation

Outputs

· Counsellor brief
· Talk track
· Risk flags

54 runs / 24hquality 90

Sync

LeadSquared bridge

partial

Syncs student enquiries, counselling notes and application stages with LeadSquared.

Inputs

· Leads
· Calls
· Profiles

Outputs

· LeadSquared records
· Sync log

57 runs / 24hnot evaluated