Caller coaching
Review how SMS counsellors qualify study plans and explain scholarship terms. Each scorecard highlights strengths, gaps and a practical coaching drill.
Callers
6
SMS counsellors + partner desk
Calls scored
429
this week
Counselling booked
69
16% of calls
Team score
82
weighted checklist
Rohit Sharma
SMS expert counselling · 84 calls · 61 connects · 14 visits
Working
- · English/Hindi preference respected
- · Explains tuition versus living costs clearly
Gaps
- · Confirm passport readiness earlier
→ Confirm passport status on the next 10 calls.
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Sneha Kapoor
SMS student success · 79 calls · 57 connects · 13 visits
Working
- · Strong parent involvement
- · Clear shortlist next steps
Gaps
- · Pause to check understanding
→ Ask the student to recap the next step.
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Amit Verma
SMS expert counselling · 74 calls · 53 connects · 12 visits
Working
- · Persistent follow-up
Gaps
- · Capture intake before discussing offers
→ Capture course, scores and intake before a shortlist.
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Ritu Shah
SMS student success · 69 calls · 49 connects · 11 visits
Working
- · Good education-loan discovery
Gaps
- · Avoid talking over parent concerns
→ Pause two seconds after each objection.
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Sagar Mehta
SMS expert counselling · 64 calls · 45 connects · 10 visits
Working
- · Accurate eligibility explanation
Gaps
- · Log annual budget in LeadSquared
→ Log annual budget and intake within five minutes.
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Pallavi Rao
SMS student success · 59 calls · 41 connects · 9 visits
Working
- · Warm opening
Gaps
- · Listen before recommending a course
→ Ask two open questions before recommending a destination.
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