Pallavi Rao
Review Pallavi Rao’s study-plan discovery, scholarship explanations and next-step coaching. 59 demo calls scored this week · SMS student success
68
/ 100
Script score
82
/ 100
Team average
Calls
59
dialled this week
Connects
41
69% pickup
Counselling booked
9
22% of connects
Score vs team
-14
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Opening + permission80
Student or parent identified82
Annual budget captured84
Destination + course captured86
Scores + intake captured88
Scholarship eligibility explained90
Counselling slot offered92
WhatsApp consent confirmed94
Personal funnel
This week, dial to booked consultation
English
66%
Hindi / Hinglish
34%
Objection handling
How cleanly each SecureMyScholarship objection is handled
Coaching priorities
Ranked by expected impact on counselling bookings
#1Listen before recommending a course
High impactAsk two open questions before recommending a destination.
#2Offer a free counselling slot before minute four
High impactCounselling offer lands on 92% of calls — every 10 points here is roughly 1.5 extra consultations a week.
#3Explain scholarship eligibility and verify intake terms
Medium impactSeparate scholarship eligibility from admission decisions; never promise admission or visa approval.
#4Log budget and timeline in the CRM within 5 minutes
Medium impactMissing budget fields block the consolidated profile and the counsellor handoff brief.
Working
- · Warm opening
Gaps
- · Listen before recommending a course
This week's drill
→ Ask two open questions before recommending a destination.
Scored calls
| Lead | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Aarav Shah | English | 6m 12s | 73 | hot | Course and budget confirmed; free counselling booked. |
| Rahul Gupta | English | 4m 48s | 57 | warm | University-direct comparison needs a clear explanation of SMS benefits. |
| Anjali Mehta | English | 7m 03s | 70 | hot | Scores and intake captured; checklist offered on WhatsApp. |
| Nikhil Rao | English | 3m 21s | 50 | warm | Annual budget missing; no counselling slot offered. |
| Farhan Qureshi | Hindi / Hinglish | 5m 34s | 69 | hot | Parent concerns addressed; father joining counselling. |
| Kavya Nair | English | 4m 07s | 62 | warm | Scholarship conditions rushed; check understanding. |
Key moments the Coach agent flagged
Is now a good time to discuss your study plans?
Which course, destination and intake are you considering?
A scholarship was quoted before checking academic eligibility.
Applications are free; universities decide admission and partners handle visa support.
The call ended without confirming the next counselling step.