Sneha Kapoor
Review Sneha Kapoor’s study-plan discovery, scholarship explanations and next-step coaching. 79 demo calls scored this week · SMS student success
91
/ 100
Script score
82
/ 100
Team average
Calls
79
dialled this week
Connects
57
72% pickup
Counselling booked
13
23% of connects
Score vs team
+9
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Opening + permission68
Student or parent identified70
Annual budget captured72
Destination + course captured74
Scores + intake captured76
Scholarship eligibility explained78
Counselling slot offered80
WhatsApp consent confirmed82
Personal funnel
This week, dial to booked consultation
English
72%
Hindi / Hinglish
28%
Objection handling
How cleanly each SecureMyScholarship objection is handled
Coaching priorities
Ranked by expected impact on counselling bookings
#1Pause to check understanding
High impactAsk the student to recap the next step.
#2Offer a free counselling slot before minute four
High impactCounselling offer lands on 80% of calls — every 10 points here is roughly 1.5 extra consultations a week.
#3Explain scholarship eligibility and verify intake terms
Medium impactSeparate scholarship eligibility from admission decisions; never promise admission or visa approval.
#4Log budget and timeline in the CRM within 5 minutes
Medium impactMissing budget fields block the consolidated profile and the counsellor handoff brief.
Working
- · Strong parent involvement
- · Clear shortlist next steps
Gaps
- · Pause to check understanding
This week's drill
→ Ask the student to recap the next step.
Scored calls
| Lead | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Aarav Shah | English | 6m 12s | 96 | hot | Course and budget confirmed; free counselling booked. |
| Rahul Gupta | English | 4m 48s | 80 | warm | University-direct comparison needs a clear explanation of SMS benefits. |
| Anjali Mehta | English | 7m 03s | 93 | hot | Scores and intake captured; checklist offered on WhatsApp. |
| Nikhil Rao | English | 3m 21s | 73 | warm | Annual budget missing; no counselling slot offered. |
| Farhan Qureshi | Hindi / Hinglish | 5m 34s | 92 | hot | Parent concerns addressed; father joining counselling. |
| Kavya Nair | English | 4m 07s | 85 | warm | Scholarship conditions rushed; check understanding. |
Key moments the Coach agent flagged
Is now a good time to discuss your study plans?
Which course, destination and intake are you considering?
A scholarship was quoted before checking academic eligibility.
Applications are free; universities decide admission and partners handle visa support.
The call ended without confirming the next counselling step.